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Customer Care

We want to get your orders spot on, everytime. But nobody is perfect, and there may be times when your order hasn’t arrived as you expect it. That’s why we’ve invested in the best team and tools available, to help make sure we fix your problem as quickly as possible with minimal impact on your business.

With our innovative customer service platform Synseal Helpdesk, you can track your enquiries in real-time and find out who is dealing with your enquiry, so you always know the very latest progress and outcomes of any issue you raise with us.

Visit Synseal Helpdesk



Whether you raise an enquiry via telephone or email, you’ll receive an email receipt with a unique ticket number which allows you to add information, photos and attachments to help our aftercare team deal with your issue as quickly as possible. You’ll also be able to see any information added by our aftercare or technical experts so you have full transparency throughout the process.

So if you encounter any issue with your product quality, delivery or the service you receive, please don’t hesitate to call our team straight away.

 

Aftercare Departments


Global Roof - Aftercare                   customercare@synseal.com
        
K2 Full Conservatories - Aftercare            customerservices@k2conservatories.com
        
Warmcore - Aftercare                    warmcoreafterservice@synseal.com
        
Evolve - Aftercare                    evolveaftercare@synseal.com
        
Solid Roof - Aftercare                    customercare@synseal.com
        
Stratus Roof - Aftercare                customercare@synseal.com
        
Bar Length - Aftercare                   barlengthcustomercare@synseal.com
        
Sheerframe - Aftercare                   aftercare@sheerframe.co.uk